At Aveta IVF, we strive to provide the best possible care and support for our patients seeking fertility treatment. We understand that there may be situations where appointments need to be canceled or refunds requested. This Cancellation and Refund Policy outlines our guidelines for handling cancellations and refund requests.
1. Appointment Cancellation
a. Notice Period
Patients are requested to provide advance notice of any appointment cancellation. The notice period required for different types of appointments is as follows:
– Consultation Appointments: At least 24 hours before the scheduled appointment time.
– Procedure or Treatment Appointments: At least 48 hours before the scheduled appointment time.
b. Cancellation Process
To cancel an appointment, patients should contact our clinic through our designated communication channels, such as phone or email. Please provide your name, appointment details, and the reason for cancellation.
c. Late Cancellations or No-Show
Appointments canceled after the specified notice period or no-show appointments may result in a cancellation fee. This fee helps cover the costs associated with preparing for the appointment.
2. Refund Policy
a. Consultation Fees
– Consultation fees paid in advance may be eligible for a refund if the appointment is canceled within the specified notice period.
– No refunds will be provided for consultations that occur as scheduled.
b. Procedure or Treatment Fees
– Procedure or treatment fees are non-refundable once the service has been provided, regardless of the outcome.
– In exceptional circumstances or due to medical reasons, a refund may be considered at the discretion of Aveta IVF’s medical team.
c. Refund Processing
– Refunds, if applicable, will be processed within [number of days] of the cancellation or refund request approval.
– Refunds will be issued through the same payment method used for the original transaction.
3. Exceptions
– In the event that Aveta IVF cancels an appointment or procedure for any reason, a full refund of fees paid will be provided to the patient.
– Refunds for exceptional circumstances, such as documented medical reasons, will be considered on a case-by-case basis.
4. Contact Us
If you have any questions or concerns regarding our Cancellation and Refund Policy, or if you need to request a cancellation or refund, please contact us at:
Address: Aveta IVF, Krishna Arcade, Booty More Rd, Hanuman Nagar, Jai Prakash Nagar, Ranchi, Jharkhand 834009
Mail: info@avetaivf.com
Phone: +9182525 29345
Please note that Aveta IVF reserves the right to amend this Cancellation and Refund Policy at any time. Any changes will be communicated through our website or directly to the affected parties. Patients are encouraged to review this policy periodically to stay informed about our cancellation and refund guidelines.